Refund policy

Return & Refund Policy

Store Name: Shozes
Email: shozesshop@gmail.com
Phone: 7473196708
Address: 11209 Lakeview Dr, Dunkirk, MD 20754, United States

Last Updated: October 18, 2026

At Shozes, customer satisfaction is our priority. We want you to feel confident and happy with every purchase you make from our store. If something isn't right with your order, we're here to help make things right.

Please review our return and refund policy below for information about returns, exchanges, refunds, and eligible items.

1. Return Eligibility

We accept return requests for eligible items within 30 days of delivery.

To qualify for a return, the following conditions should be met:

  • The item must be unused and in its original condition.
  • The item must be returned with its original packaging, tags, and accessories, where applicable.
  • You must provide your order number or proof of purchase.
  • The return request must be submitted within the applicable return period.

Items that do not meet these conditions may not qualify for a return, except where required by applicable law.

2. How to Request a Return

Returning an eligible item is simple. Please follow these steps:

  1. Contact us at **shozesshop@gmail.com** with your order number and the reason for your return.
  2. Our customer support team will review your request and provide return instructions.
  3. If your return is approved, carefully package the item and follow the instructions provided by our team.
  4. Once we receive and inspect the returned item, we will notify you about the status of your refund.

Please do not send items back before receiving return instructions from our support team.

3. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days after refund approval for the funds to appear in your account, depending on your bank or payment provider.

If your refund has not arrived after this period, please contact us at shozesshop@gmail.com for assistance.

Original shipping charges may be non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

4. Damaged, Defective, or Incorrect Items

We want every customer to receive the correct order in excellent condition.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include the following information in your email:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the item and its packaging, where applicable.

We will review the issue and work with you to arrange an appropriate solution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

For verified shipping errors, damaged items, or defective products, we will provide instructions regarding any applicable return shipping costs.

5. Exchanges

If you would like a different size, color, or item, please contact our customer support team at shozesshop@gmail.com.

Exchanges are subject to product availability. If an exchange is not available, we can discuss an eligible return and refund instead.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items marked as final sale or non-returnable before purchase.
  • Personalized or custom-made products, where applicable.
  • Items that have been used, damaged, or altered after delivery by the customer.

These exclusions do not apply where a return, replacement, or refund is required by applicable law.

7. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer may be responsible for return shipping costs.

If the return is due to a confirmed error on our part, or an item arrives damaged or defective, we will work with you to determine the appropriate return shipping arrangement.

Any applicable return shipping charges will be communicated during the return authorization process.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at shozesshop@gmail.com.

We will do our best to accommodate cancellation requests before an order is processed or shipped. Once an order has been shipped, cancellation may no longer be possible, and the standard return policy may apply.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment provider.
  2. Contact your credit card company, as processing times may vary.
  3. Contact your bank to confirm whether the refund is pending.
  4. If the refund is still missing, email us at shozesshop@gmail.com.

Our team will be happy to help you check the status of your refund.

10. Contact Us

If you have any questions about our Return & Refund Policy or need help with a return, please contact us using the details below.

Shozes Customer Support

  • Email: shozesshop@gmail.com
  • Phone: 7473196708
  • Address: 11209 Lakeview Dr, Dunkirk, MD 20754, United States

We appreciate your trust in Shozes and thank you for shopping with us. Your satisfaction matters to us, and we are committed to providing a helpful and transparent customer experience.

11. Policy Updates

Shozes reserves the right to update or modify this policy when necessary. Any changes will be posted on this page with the updated effective date. Changes will not limit rights that customers have under applicable law.