Shipping policy

Shipping Policy

Last Updated: October 18, 2026

At Shozes, we are committed to providing our customers with a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

Please review the information below before placing your order.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

Please note that order processing times may be longer during holidays, promotional events, or periods of unusually high order volume.

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, where available.

2. Shipping Destinations

Shozes offers shipping to eligible destinations displayed at checkout.

Available shipping locations may vary depending on product availability, carrier services, and delivery restrictions.

Please ensure that your shipping address is complete and accurate when placing your order.

If you are unsure whether we deliver to your location, contact our customer support team before placing your order.

3. Shipping Times

Estimated delivery times depend on your shipping destination, selected shipping method, carrier, and other factors.

Any available delivery estimates will be displayed during checkout or communicated to you where applicable.

Please remember that delivery estimates begin after order processing and shipment, not necessarily when the order is placed.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise or required by applicable law.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on your delivery address, order size, selected shipping method, and any applicable promotions.

If free shipping is available for eligible orders, the applicable conditions will be displayed on our website or during checkout.

5. Order Tracking

When tracking is available, we will provide tracking details by email after your order has been dispatched.

You can use the tracking information to check the latest available shipment updates.

Please allow some time for tracking information to become active after dispatch, as carrier systems may not update immediately.

If you have not received tracking information within a reasonable time after shipment, please contact us for assistance.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at shozesshop@gmail.com.

We will do our best to update the address before the order is processed or shipped. However, address changes cannot be guaranteed once an order has been dispatched.

Shozes cannot guarantee successful delivery when incorrect or incomplete address information has been provided. We will work with you to review available options if a delivery issue occurs.

7. Delayed or Lost Shipments

Although we work to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Carrier delays or operational disruptions.
Severe weather conditions.
Public holidays or peak shopping periods.
Customs inspections or clearance procedures, where applicable.
Incorrect delivery information or other unforeseen circumstances.

If your shipment appears to be delayed or lost, please contact us with your order number. We will review the available tracking information and work with the relevant shipping provider to help resolve the issue.

Nothing in this section limits any rights or remedies available to you under applicable law.

8. Damaged Packages or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery, where reasonably possible.

To help us resolve the issue, please provide:

Your order number.
A description of the problem.
Clear photographs of the item and packaging, where applicable.

Our customer support team will review your request and explain the available options, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

Please refer to our Return & Refund Policy for additional information.

9. Multiple Shipments

Depending on product availability, warehouse operations, or fulfillment arrangements, items from a single order may occasionally be shipped separately.

If your order is divided into multiple shipments, tracking information may be provided separately where available.

You will not be charged additional shipping fees for split shipments unless the applicable charges were clearly disclosed and agreed to at checkout.

10. International Shipping, Customs, and Duties

For orders shipped internationally, additional customs duties, import taxes, or other fees may apply depending on the destination country's regulations.

Where applicable, these charges and the party responsible for paying them will be communicated as required by law and the shipping terms presented at checkout.

Customers should review their local import requirements before placing an international order.

11. Delivery Confirmation

A shipment marked as delivered by the carrier may have been left at the delivery address, in a mailbox, with an authorized recipient, or in another location permitted by the carrier.

If your package is marked as delivered but you cannot locate it, please check your delivery area and contact the shipping provider. You may also contact Shozes so we can help review the available information.

Each situation will be reviewed individually, subject to applicable law and consumer protection requirements.

12. Shipping Policy Changes

Shozes reserves the right to update this Shipping Policy when necessary to reflect changes in our shipping procedures, carrier services, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

Changes will not override rights that customers have under applicable law.